Support

How can we help?

All help with DiiL happens inside the app. It is the fastest way to reach our team, and we can see which account you are writing from without asking for personal details.

Contact support

  1. Open DiiL and go to Profile → Support.
  2. Choose a topic: Question, Something doesn't work, Report abuse, My account or Mini apps for developers.
  3. Describe the problem. You can add screenshots.

Our reply appears in the same place, in Profile → Support. You can see the status of each request there: Sent, In progress, Support replied, Resolved.

We do not handle requests by email, and this website has no contact form. Please use the app.

Report a user, message, group or mini app

If something breaks our Community Guidelines, report it from the app. Our moderators review reports and act on objectionable content within 24 hours. We never tell the person you reported who reported them.

  • A message: touch and hold the message, then tap Report.
  • A user: open your chat with them, tap their name at the top, tap Edit, then Report user.
  • A group: open the group, tap the ⋯ menu, then Report group.
  • A mini app: in the open mini app, tap ⋯, then Report. You can also report it from its card in Apps.

Choose the reason that fits best. If someone is in immediate danger, contact your local emergency services first.

To report anything that may involve the sexual abuse or exploitation of a child, see our Child Safety Standards.

Block someone

A blocked user cannot message or call you.

  • Open your chat with them, tap their name at the top, tap Edit, then Block user.
  • Or go to Profile → Privacy & security → Blocked users → Block User and find them.

You can see and unblock people in Profile → Privacy & security → Blocked users.

Delete your account

Go to Profile → Privacy & security → Delete account and confirm. Deletion is immediate and cannot be undone.

No longer have the app? Delete your account on the web at diil.pro/delete-account with your phone number and an SMS code.

Your phone number, name, @username, photos and other profile details are deleted. Messages you sent stay in other people's chats, shown as sent by "Deleted account". Our Privacy Policy explains exactly what is deleted and what is kept.

Rules and policies